For questions about this website, article corrections, broken links, or a problem using the speed-test interface, email [email protected]. This is the public contact address supplied for WifiTest.pk. Clicking the address opens your device’s configured email application; you can also copy it into the mail service you normally use. The website does not contain a message-submission form or claim to deliver a message before you send it through email.
What this contact address is for
You can use the address to report a page that does not load, an unclear control, an accessibility barrier, or an article reference that appears broken or outdated. Specific feedback helps explain the situation. Tell us which page you were using and what you expected to happen, then describe what you actually saw. If a message appeared on screen, quoting its wording is often more helpful than saying the tool failed.
This address is not a support channel for PTCL, Jazz, Zong, or any other provider. WifiTest.pk cannot inspect an ISP account, change a subscription, restore a disconnected line, or resolve a bill. For those matters, use the relevant provider’s verified website, application, or account documentation to find its customer-service route.
Reporting a speed-test issue
Include the page URL, your device type, browser name, and whether the connection was WiFi, Ethernet, or mobile data. Explain which stage was affected: connecting, response timing, download, upload, or the final results view. Mention whether the problem happens every time or only under particular conditions. An approximate time and time zone can help describe an intermittent issue without sharing an exact address.
If useful, attach a screenshot with personal details removed. A VPN, browser extension, restricted network, or unavailable measurement endpoint can affect whether a test completes. You do not need to make broad security changes to prepare a report. Describe any known restriction instead. Avoid repeatedly running the test on a capped connection just to reproduce an error for an email.
Requesting an article correction
Send the article’s URL and identify the heading or sentence you believe needs attention. Explain the issue plainly and include a reliable reference, such as the provider’s current documentation, when one is available. Distinguish an outdated service description from your own experience at a particular address. Both can be useful context, but a single result should not be presented as a universal network statistic.
You can also report an internal link that opens the wrong guide or a table that is difficult to read on a phone. We welcome descriptions of the reading problem as well as the factual concern. There is no need to rewrite an entire article or disclose your account information to point out a specific correction.
Accessibility feedback
If a control is difficult to operate with a keyboard, a screen reader, zoom, or another assistive feature, explain the task you were trying to complete. Include the browser and assistive software when you are comfortable doing so. Tell us whether focus disappeared, a label was unclear, a menu could not be closed, or text became difficult to read. These concrete details help locate the barrier.
You do not need to share a medical diagnosis or explain a disability to report an accessibility issue. A description of the interaction is enough. If a screenshot would reveal information you would rather keep private, send a written description instead.
Information to leave out
Never email your router password, provider account password, one-time verification code, payment card information, or device administration credentials. Remove account numbers, exact addresses, public IP addresses, and other unnecessary identifiers from attachments. The speed-test website has no reason to request access to your provider account as part of a routine website report.
Email itself is handled by your mail service and the receiving mailbox. Read our Privacy Policy for the distinction between local test history, third-party measurement traffic, and information you voluntarily send. We do not promise a particular response time, round-the-clock coverage, or that every request can be resolved. For an urgent connection outage, contact your provider directly. You can return to the speed test or browse the guides while investigating a non-urgent issue.